YOU MUST INSPECT YOUR TV SCREEN
BEFORE SIGNING THE FREIGHT BILL
If your television screen is cracked or shows any physical damage,
refuse the shipment and do not sign the freight bill.
Step One: Check the "tip and tell" indicator.
This should be attached to the outside of the television box, under the shrink-wrap and sometimes on the side of the inner box near the serial number label. The blue sand in this indicator will "tell" you whether the TV box has been "tipped" sideways and should be treated as a warning sign. It is important that televisions be kept upright in shipping to prevent the screen from cracking from the weight of the glass panel (however it does not hurt the display internally). It is essential that an activated or missing "tip and tell" be noted on the freight bill. If there is no "tip n tell" then be sure to inspect the unit for damage or a cracked screen. An example is, John Doe "tip and tell" indicator not present, one corner of box badly dented." Lastly, if there is no problem with the "tip and tell", please proceed to the next step.
***NOTE: Assurances from the freight company driver are not credible. You must only follow these written instructions.
Step Two: Check the entire outer box for ANY holes, tears or dents.
Although these boxes are designed for shipping a TV, occasionally a shipment will be mishandled by the carrier. Please check the entire outer box for any crushed corners, dents, tears, or holes and note any such damage on the freight bill.
Step Three: Check the glass of the screen for damages or cracks and the bezel (frame of the TV) for damage.
This can easily be done by removing the white tabs on the bottom of the box and lifting the box off of the unit. If there is damage to the screen itself or other physical damage to the unit, reject delivery of the unit without signing for it. Have the freight company take it back and we will ship you a new unit.
NOTE: In some instances the driver may not allow inspection prior to signing for the shipment. If the "tip and tell" is activated, accept the shipment while notating this on the freight bill as, "Jane Doe, tip and tell activated" and immediately perform the inspection of the glass screen. This is the only exception to not inspecting a TV while the driver is present.
NOTE 2: If there is no "tip and tell" located on the box, and the delivery driver will not allow inspection of the product - call us at 888-965-6400 and we will arrange for them to allow inspection of the product. Do not sign for the shipment.
We offer a 30-day replacement guarantee for TV's that have a manufacturer's defect. This does not apply to freight damage. Customers should power up their new television screen within 30 days to insure everything is in working order.
If there is a manufacturer's warranty card, wait until after the first 30 days to fill it out.
Keep the original packaging for at least the first 30 days after purchase. We recommend storing at least the inside carton of the original packaging for the life of the product in case the unit has to be shipped to a service center for repair.
Due to their size, value, and weight, we ship our TVs using specialized freight carriers. We have strong business relationships with some of the most reputable freight companies in the U. S. to provide customers with the best service available for TV shipping and delivery. Once your order has been shipped, you will receive an email containing your tracking number and contact information for you to contact the freight carrier to discuss delivery.
Our fully-insured TV shipping includes single-man, ground-level delivery (either curbside or inside your front door or garage depending upon which you select) during normal business hours (Monday through Friday from 9am to 5pm). “Ground level” means three steps or less into your home. If there are more than three steps to your door, you live above ground level, or you would like to discuss any "upgrade" options (i.e. specific delivery time, debris removal, delivery up stairs etc.), please call for a shipping quote.
The freight bill will be the guiding document between the customer and DTV Express.
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